Scanqy is built by a small team. There's no ticket queue, no chatbot maze, no escalation tier. Email us and we'll write back ourselves.
Open Settings → [your name] → Subscriptions on your iPhone, find Scanqy Pro, and tap Cancel Subscription. Your Pro access stays active until the end of the current billing period.
Apple — not Scanqy — handles all billing, so we can't cancel on your behalf.
Open Scanqy → Settings → Restore Purchases. Make sure you're signed in to the same Apple ID you used for the original purchase. Family Sharing is supported for both subscriptions and the Lifetime tier.
On your device. Always. Scanqy doesn't have a server — there's no cloud copy of your documents anywhere. Back them up the same way you back up the rest of your phone (iCloud Backup, encrypted local backup via Finder, etc.).
No. There are no third-party SDKs in the app. No Google Analytics, no Firebase Analytics, no Mixpanel, no telemetry of any kind. The only network call Scanqy makes is to check the App Store for a newer version.
Our full Privacy Policy spells this out in detail.
Unfortunately, no. Because we don't keep copies, anything deleted from your device is gone from our side too. If you have an iCloud Backup or a local backup that pre-dates the deletion, restoring the device will bring it back.
Yes — Scanqy runs on iPhone and iPad with iOS / iPadOS 17 or later. The same purchase covers both devices when signed in to the same Apple ID.
We'd love to hear it. Email support@gimsoft.io with a clear description, ideally a screenshot, and the iOS version you're on. Real ideas from real users have shaped most of the app already.