Scanqy is built by a small team. There's no ticket queue, no chatbot maze, no escalation tier. Email us and we'll write back ourselves.
Open Settings → [your name] → Subscriptions on your iPhone, find Scanqy Pro, and tap Cancel Subscription. Your Pro access stays active until the end of the current billing period.
Apple, not Scanqy, handles all billing, so we can't cancel on your behalf.
Open Scanqy → Settings → Restore Purchases. Make sure you're signed in to the same Apple ID you used for the original purchase. Family Sharing is supported for both subscriptions and the Lifetime tier.
On your device. Always. Scanqy doesn't have a server. There's no cloud copy of your documents anywhere. Back them up the same way you back up the rest of your phone (iCloud Backup, encrypted local backup via Finder, etc.).
No analytics SDKs. Scanqy does not use Google Analytics, Firebase Analytics, Mixpanel, or any other analytics or crash-reporting SDK.
The free version of Scanqy does show ads served by Google AdMob. On first launch, iOS will ask whether you want to allow tracking (Apple's App Tracking Transparency prompt). Choosing Allow lets AdMob show more relevant ads; choosing Ask App Not to Track means AdMob serves only non-personalized ads. You can change your answer anytime in iOS Settings, Privacy and Security, Tracking. Scanqy Pro is ad-free.
Our full Privacy Policy spells this out in detail.
Unfortunately, no. Because we don't keep copies, anything deleted from your device is gone from our side too. If you have an iCloud Backup or a local backup that pre-dates the deletion, restoring the device will bring it back.
Not yet. Scanqy is iPhone-only for now, running on iOS 17 or later. iPad support is on the roadmap.
We'd love to hear it. Email gimsa.sri@gmail.com with a clear description, ideally a screenshot, and the iOS version you're on. Real ideas from real users have shaped most of the app already.